| General |
| Why did you leave your most recent position? I decided to leave my current position as i wanted to further my career within the hospitality industry and learn new skills and knowledge to help me develop and move forward. |
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| What kind of hobbies do you have, or what do you like to do in your free time?
I like to keep healthy and fit, by walking and swimming. I am very interested in photography, this is my main hobby. Travelling and seeing different places around the world. |
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| Is the yachting industry a career for you, or more of a sabbatical?
I see yachting as a big opportunity for me and would like to develop as high as possible within the industry. Its is more of a career move and something i would like to be successful at. |
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| Describe what type of situation on board you feel you would fit in best? I work well within a team, and do have natural leadership skills, i am approachable and friendly. My main experiences lie within service, so i would have to say being around the guests ensuring they have everything they need. |
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| Second Steward(ess) |
| Sorry, but the candidate has not yet had this interview. |
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| Steward(ess) |
| What can you do to ensure that guest service remains the primary focus of your job, even when they are difficult or demanding? I am used to demanding and pressurised situations, and it is vital to stay focussed on the job in hand.
The guests are the priority and without them there would be no job, so ensuring they are happy is a must. Dealing with difficult situations is part of the job and i am confident i can achieve a high level of guest service. |
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| How do you feel the Service, Cabins, and Laundry duties should be shared between the interior crew? Duties should be balanced and equally shared between the crew onboard and the team should play to each others strengths. By doing this aswell people can develop on areas they may need to improve on, by being shown by a stronger member of the team within that area. |
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| What can you do to ensure that the guests are enjoying themselves, without asking them? I read guests well, i put myself in their shoes. it is important to be available to them at request but also just before they ask. I would get to know their routine of what they like, when they like it and how they like it and make it perfect. Be personal but not too obtrusive. First class service is about tact, commitment, attention to detail and exceeeding expectation. |
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