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We surveyed our Chief Stews to ask when hiring a novice Stew, what are the top things he/she should already know, before being considered for the position:
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basic service skills - you are not a SERVANT, you are a professional providing a necessary service and should take pride and pleasure in what you do. Anticipate guestseeds. Serve from left, clear from right. Leave left, remove right. |
14 |
how to keep her mouth shut with a smile on her face - through long hours - keeping a good attitude |
11 |
open mindedness and willingness learn, listen, and to help where needed - teamwork is essential |
10 |
basic bartending skills |
7 |
attention to detail while cleaning deeply with correct products |
7 |
how to make a bed properly (with hospital corners) |
6 |
people skills / professional etiquette - how to behave and what to say to owners and guests |
6 |
how to do laundry properly - separate lights from dark, which items to hang dry, effective ironing, handling of fine fabrics, correct stain treatment, machine use and maintenance. |
6 |
how to set a table properly |
6 |
how to follow orders/instructions precisely (take notes) |
5 |
time management - set goals and work towards them |
4 |
common sense |
4 |
how to iron properly |
4 |
how to work hard, fast and diligently |
3 |
flexibility and compatibility |
3 |
friendly disposition/good personality |
3 |
how to clean a head properly |
2 |
there are clear boundaries between guests and crew |
2 |
no "that's not my job" |
2 |
grace under pressure |
2 |
punctuality - how to set her alarm |
2 |
how to ask questions when uncertain |
2 |
how to be neat and organized |
2 |
how to think ahead |
2 |
personal drive/self motivation |
2 |
daily routine while on charter |
2 |
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acceptance that the Stewardess position is the bottom of the food chain on board |
cook Italian |
don't treat the yacht as your own |
higher education (shows discipline, determination, drive, perfectionism, and motivation) |
honesty |
how to make espresso |
how to multitask |
importance of polishing |
just get on with your job - the 'No, but…" answer gets annoying |
no drinking owner's alcohol |
no sleeping with the crew |
no smoking when guests present |
proper dress code - no black nail polish |
self control - don't party a lot and take your job seriously |
silver service |
speak English |
spot/stain removal |
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